The Challenge:

This automaker recognized that placing Owner’s Manuals online was a key component of Customer Satisfaction. But providing Manuals as large PDF files was both clumsy and difficult to quickly search.

The Solution:

GSC developed a form of online Owner’s Reference Manual that functioned like "a multimedia search engine for your car". Searching by keyword or by simply clicking on the interior or exterior elements of the vehicle enables viewers to instantly find vitally needed information, which includes not just Owner’s Manual text but also videos and animations.